• Manage the renewal lifecycle for a defined portfolio of auto-renewing customerensuring timely confirmations, data accuracy, and coordination across stakeholders.
• Oversee exceptions to the auto-renew process — including cancellations, term adjustments, price changes, and multi-year amendments — ensuring compliance with internal approvals.
• Project-manage the renewal timeline, ensuring customer outreach, internal reviews, CPI updates, legal checks, and billing readiness occur on schedule.
• Identify at-risk customers early, collaborate with Customer Success to address concerns, and intervene before the auto-renewal date when needed.
• Drive growth where appropriate by positioning add-ons, upgrades, and packaging improvements aligned to customer needs.
• Maintain renewal accuracy in Salesforce, ensuring dates, values, and contract structures reflect the true commercial state.
• Partner closely with ContractsAdministration, who will prepare and validate all renewal paperwork, quote adjustments, and billing setup changes.
• Support forecasting discipline, providing reliable renewal projections and visibility into risk and opportunity across your portfolio.
• Contribute to the evolution of renewal frameworks, including automated workflows, customer communication templates, and exception-handling processes.

Be part of an exciting journey and contribute to our success story of becoming the leading provider of digital compliance and governance solutions.   

This role is perfect for someone who thrives in a structured, operationally disciplined environment and enjoys leading commercial processes end-to-end with precision and customer empathy. 

What You Know 

• 2–4 years of experience in renewals, account management, or quote-to-cash operations in SaaS or a subscription-based business.
• Experience operating in auto-renewal environments or other recurring revenue models.
• Strong understanding of SaaS metrics (ARR, GRR, NRR) and how renewal outcomes drive financial performance.
• Familiarity with Salesforce and structured renewal pipelines, with the ability to maintain clean, accurate data.
• Working knowledge of contract terms, CPI adjustments, notice periods, and approval workflows.
• Fluency in English and German(C1/C2)

How You Operate 

• You are structured, organized, and excellent at managing timelines across dozens of concurrent renewals.
• You treat renewals as operational events, not ad-hoc deals — building predictability through cadence and rigor.
• You balance precision with efficiency and know how to escalate early when something looks misaligned.
• You thrive in a process-driven environment and enjoy improving workflows to make things smoother for customers and teammates.
• You use data to guide decisions, spotting patterns in churn risk, uplift opportunity, and customer behavior.

How You Collaborate 

• You work seamlessly with Customer Success on customer sentiment and exceptions, and with Contracts Administration on paperwork readiness.
• You partner closely with Finance and Legal to ensure all pricing, terms, and approvals are aligned before auto-renew triggers.
• You communicate clearly across stakeholders — ensuring no surprises on renewal timelines, risks, or outcomes.
• You elevate team performance by sharing insights, flagging process gaps, and contributing to a culture of continuous improvement.