JOIN OUR TEAM
EQS is building the next generation of digital customer experience — where self-service, high-quality education, and AI-powered content are at the core of how we drive adoption and value. As our Customer Education Lead (Digital Experience), you will be a hands-on owner of customer education: organizing, creating, and maintaining the content that helps customers learn, adopt, and succeed.
This is an operational, individual contributor role: you will both design how our education content is structured and personally produce a large share of the knowledge base articles, in-app guides, and educational assets. Over time, you may also coordinate and coach working students or junior contributors to support content production.
EQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. We help thousands of companies worldwide cultivate trust by simplifying the complexities of compliance, investor relations, and transparent communication with stakeholders.
Transparency is especially important to us. That is why we communicate all our commitments to sustainability, diversity, equality, and well-being on our homepage and our social media platforms. We do this for you, for us, for everyone – fairly and publicly.
The key to our success is hiring talented people who bring passion to the table every day, take responsibility, and support each other in the best possible way to create a trustworthy environment.
YOUR IMPACT
You will turn the education strategy defined by Digital CX and Customer Lifecycle into concrete, high-quality content: clear articles, step-by-step guides, in-app flows, and supporting materials used across channels. You will bring structure to our knowledge base, reduce duplication, and ensure that the same core content can be reused in multiple places (KB, in-app, email, video, training).
By doing this, you will directly reduce “how-to” support tickets, accelerate onboarding and activation, and improve the perceived quality and simplicity of our products.
Key Responsibilities
- Translate the education and lifecycle strategy into concrete content plans and deliverables.
- Personally create and maintain customer-facing content:
- Knowledge base articles and FAQs
- Step-by-step guides and how-tos
- In-app guides, tooltips, and flows (with the support of our in-app tools)
- Structure and maintain a coherent knowledge base: information architecture, categories, tags, cross-links.
- Ensure that content is reused and adapted across channels (KB → in-app → email → training/video), rather than recreated from scratch.
- Apply and refine content standards (tone, templates, terminology, visuals) to keep everything consistent.
- Work directly with Product Managers, Product Marketing, CS, and Support to:
- Identify top questions, friction points, and high-value topics
- Turn product updates and release notes into customer-ready education assets
- Use AI-powered tools (for drafting, rewriting, translation, video creation, etc.) to accelerate production while keeping quality high.
- Track search terms, views, and support trends to prioritize what to create or update next, and suggest tactical improvements.
- When relevant, coordinate and support working students or junior contributors (briefing, reviewing, organizing their work) to scale content production while keeping quality and standards.
