Senior Customer Success Manager - French speaker

Permanent employee, Full-time · Paris

JOIN OUR TEAM

In our Customer Success Team, we aim to provide our customers with the best possible customer experience. And for this, we need you. As Senior Customer Success Manager, your primary responsibility will be to help your portfolio of customers generate maximum return on investment (ROI), ensure their satisfaction, and deliver growth for EQS. You will play a crucial role in gathering feedback, offering inspiration and best practices, and generating new opportunities for our leading compliance & ethics solutions for our customers.
 

EQS Group is a leading international cloud software provider in the areas of compliance & ethics, data privacy, sustainability management, and investor relations. We help thousands of companies worldwide cultivate trust by simplifying the complexities of compliance, investor relations, and transparent communication with stakeholders. 

  
Transparency is especially important to us. That is why we communicate all our commitments to sustainability, diversity, equality, and well-being on our homepage and our social media platforms. We do this for you, for us, for everyone – fairly and publicly. 
  
The key to our success is hiring talented people who bring passion to the table every day, take responsibility, and support each other in the best possible way to create a trustworthy environment.  

OUR CULTURE DRIVES OUR BENEFITS

You're important. A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback. We support you in equipping yourself for success. 
Living our values. Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us!   
Great atmosphere. Regular team events, parties, and a talented international team with a common goal that unites us all.  
Be part of an exciting journey.  Contribute to our success story of becoming the leading European cloud provider for corporate compliance and investor relations solutions. 
Work-life balance is a must.  we offer flexibility through our hybrid-working model, conveniently arrange your working hours, and the ability to work from abroad within the EU.
Special Perks Just for You. Benefits may vary per location but we offer a wide range of perks

YOUR IMPACT

Here is a sneak peek at how you would contribute: 

Work closely with customers to help them generate maximum ROI from our solutions, using data-driven insights and analysis. 
Ensure customer satisfaction by addressing any concerns and gathering feedback, leveraging your understanding of SaaS and our solution's benefits and features. 
Collaborate tightly with our support, sales, product, and marketing team to provide an excellent customer experience 
Offer inspiration and best practices to customers to help them achieve their goals, based on your good understanding of SaaS products, particularly in compliance or regulatory technology. 
Identify and close upsell opportunities and uncover new cross-sell leads for the Sales team, using your experience with CRM systems and databases to manage multiple accounts effectively.

THIS IS YOU

Let us make our customers happy and successful. To excel in this role, you should: 

Bring excellent communication and interpersonal skills combined with the ability to handle many customer interactions in parallel with diplomacy, tact, and composure. 
Desire to work in a dynamic, international, and innovative environment and exchange ideas in virtual teams.

Have a minimum of 5 years of relevant experience in an after-sales role focused on customer success, customer engagement, or account management, with a strong understanding of SaaS and the ability to effectively communicate the benefits and features of our solutions to ensure retention and business growth. Preferably in in the compliance / legal tech space and/ or Information Technology
Experience in managing a portfolio of high-value customers, ensuring their satisfaction and success with the product 
Demonstrated ability to build and maintain strong relationships with mid-to-upper segment clients. 
Have an interest and desire to contribute to the ongoing development of the Customer Success Team by taking ownership of selected team initiatives or projects.
Excellent written and spoken language skills in French (C2 level) and English (B2 level). Additional major European languages would be a plus. 
Bring a bachelor's degree or equivalent work experience

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About us

EQS Group is a leading international cloud provider in the areas of compliance & ethics, data privacy, sustainability management, and investor relations. More than 10,000 companies across the world use EQS Group’s products to build trust by reliably and securely meeting complex regulatory requirements, minimizing risks and transparently reporting on business performance and its impact on society and the environment.

EQS Group’s products are bundled in the cloud-based software EQS COCKPIT. This allows compliance processes in the areas of whistleblower protection and case handling, policy management and approval processes to be managed just as professionally as business partners, third parties and risks, insider lists and reporting obligations. In addition, EQS Group provides software for the fulfillment of human rights due diligence obligations along corporate supply chains, ensure compliance with data privacy regulations like GDPR and EU AI Act, and support efficient ESG management and compliant sustainability reporting. Listed companies also benefit from a global newswire, investor targeting and contact management, as well as IR websites and webcasts for efficient and secure investor communication.

EQS Group was founded in Munich in 2000. Today, the group employs around 650 professionals worldwide. https://www.eqs.com/

Join our team at EQS Group and become part of a dynamic and inclusive workplace that celebrates individuality. We welcome individuals from all backgrounds who share our commitment to excellence and our passion for creating a diverse and inclusive workforce.
 
Take a look at  Kununu or  Glassdoor as well as  Ambitionbox for India, to find out what people say about us as an employer! 

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We look forward to receiving your application.

Thank you for your interest in EQS Group. Please fill out the following form. Should you have difficulties with the upload of your data, please send an email to recruiting@eqs.com.