Junior Customer Support Manager

Permanent employee, Full-time · Munich

JOIN OUR TEAM

Do you have a passion for working with people? Are you quality-conscious and enjoy learning new things? Our Newsroom team takes care of the concerns of our customers, whose satisfaction is our top priority.
If you are interested in the capital market and investor relations, this is your chance to become part of our dedicated team. Help us to provide our clients throughout Europe with professional and reliable support.
We are excited to receive your application and to work with you to increase the satisfaction of our customers.

EQS Group is a leading international cloud software provider in the areas of Corporate & Ethics, Data Privacy, Sustainability Management and Investor Relations. By working with EQS Group, thousands of companies worldwide build trust by meeting complex regulatory requirements, minimizing risks and communicating transparently with their stakeholders.
As you can see - transparency is important to us! That's why we communicate all our commitments on topics such as sustainability, diversity, equality and well-being on our homepage and our social media channels. For you, for us, for everyone - fairly and publicly.
The key to our success is to hire talented people who bring passion to work every day, take responsibility and support each other in the best possible way to create a trustworthy environment.

Help us to create sustainable innovation together!

OUR CULTURE DRIVES OUR BENEFITS

You're important! A trusting environment and lifelong learning for your individual development. Set yourself personal development goals, receive support and regular feedback. We support you in setting yourself up for success.
Living our values! Take responsibility for a variety of tasks, find out what you like to work on and find your way to make your own personal impact with us!
Great atmosphere! Regular team events, bar camps, corporate volunteering days, a talented international team and a common goal that unites us all. See for yourself #EQSlife on Instagram!
Be part of an exciting journey! Contribute to our success story of becoming the leading European cloud provider for corporate compliance and investor relations solutions.
Work-Life-Balance is a must! You will work in our modern office and be equipped with the latest hardware. In addition, we offer you flexibility through our hybrid working model, a convenient organization of your working hours and the opportunity to work from other European countries. And if you need a longer break, we also offer you the option of a sabbatical - because family and free time are just as important to us as you are.
Health is a priority! Look forward to a company-sponsored sports program for the use of various fitness studios, leasing via JobRad, mental health advice and much more.
Special Perks Just for You. We offer you other exciting benefits such as salary optimization in the form of tailored bonus and benefit programs, as well as corporate shopping benefits.

YOUR IMPACT

You and your team take care of all customer inquiries and ensure solution-oriented advice and a high level of customer satisfaction

You are accountable for the adherence to agreed service levels (scope, time, quality, costs).
You actively manage the customer portfolio and advise them on our products.
You check the quality of the service process and maintain the associated documentation.
You work closely with other departments and our international subsidiaries.

THIS IS YOU

Completed basic commercial training (recent graduates or early-career professionals welcome)
Experience in customer service or customer support in a digital environment.
Strong customer orientation and excellent communication skills.
GoFluent in German and English (spoken and written).
A team player with a high understanding of quality and calm in stressful situations.
Affinity for software (SaaS) and IT.
Flexibility and willingness to work outside office hours.

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About us

EQS Group is a leading international cloud provider in the areas of compliance & ethics, data privacy, sustainability management, and investor relations. More than 10,000 companies across the world use EQS Group’s products to build trust by reliably and securely meeting complex regulatory requirements, minimizing risks and transparently reporting on business performance and its impact on society and the environment.

EQS Group’s products are bundled in the cloud-based software EQS COCKPIT. This allows compliance processes in the areas of whistleblower protection and case handling, policy management and approval processes to be managed just as professionally as business partners, third parties and risks, insider lists and reporting obligations. In addition, EQS Group provides software for the fulfillment of human rights due diligence obligations along corporate supply chains, ensure compliance with data privacy regulations like GDPR and EU AI Act, and support efficient ESG management and compliant sustainability reporting. Listed companies also benefit from a global newswire, investor targeting and contact management, as well as IR websites and webcasts for efficient and secure investor communication.

EQS Group was founded in Munich in 2000. Today, the group employs around 650 professionals worldwide. https://www.eqs.com/

Join our team at EQS Group and become part of a dynamic and inclusive workplace that celebrates individuality. We welcome individuals from all backgrounds who share our commitment to excellence and our passion for creating a diverse and inclusive workforce.
 
Take a look at  Kununu or  Glassdoor as well as  Ambitionbox for India, to find out what people say about us as an employer! 

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We look forward to receiving your application.

Thank you for your interest in EQS Group. Please fill out the following form. Should you have difficulties with the upload of your data, please send an email to recruiting@eqs.com.