Customer Success Manager (Italian and German)

Permanent employee, Full-time · Barcelona

JOIN OUR TEAM

Are you passionate about building strong customer relationships and ensuring long-term engagement? Do you thrive on helping clients maximize the value of a solution? Then join us as a Customer Success Manager, where you’ll be the key link between teams and clients, driving customer satisfaction and long-term success. Get on board and make a lasting impact!

EQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. We help thousands of companies worldwide cultivate trust by simplifying the complexities of compliance, investor relations, and transparent communication with stakeholders. 
  
Transparency is especially important to us. That is why we communicate all our commitments to sustainability, diversity, equality, and well-being on our homepage and our social media platforms. We do this for you, for us, for everyone – fairly and publicly. 
  
The key to our success is hiring talented people who bring passion to the table every day, take responsibility, and support each other in the best possible way to create a trustworthy environment.  

OUR CULTURE DRIVES OUR BENEFITS

You're important. A trusting environment and lifelong learning for your individual development. Set personal development goals, and receive support and regular feedback. We support you in equipping yourself for success. 
Living our values. Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us!   
Great atmosphere. Regular team events, parties, and a talented international team with a common goal that unites us all.  
Be part of an exciting journey.  Contribute to our success story of becoming the leading European cloud provider for corporate compliance and investor relations solutions. 
Work-life balance is a must. Work in a modern office, in the heart of Barcelona. In addition, we offer flexibility through our hybrid-working model, conveniently arrange your working hours, and the ability to work from abroad within the EU. We provide you with 24 days of paid vacation – because we also value your free time.
Special Perks Just for You. We offer you other exciting benefits such as meal vouchers for your healthy breaks as well as corporate shopping benefits. 
Health is a priority.  We offer private health insurance, and you can also benefit from our corporate mental health counselling!

YOUR IMPACT

As a Customer Success Manager, your mission is to ensure a high level of customer satisfaction and long-term engagement. You will be a key point of contact between different teams and will develop trusted relationships with each client while ensuring they maximize the value of our solution.

Project Coordination & Delivery

Plan and coordinate the different steps of the delivery process (deployment, data migration, SSO configuration).
Ensure customer onboarding: present the solution, set up client access, and provide technical support during deployment.
Train and assist customers on the platform with training materials (guides, videos, contextual help).

Customer Success

Build and maintain strong relationships with your portfolio of clients.
Ensure optimal product adoption, introducing new features and best practices.
Gather and escalate client feedback to the Product team and be proactive in suggesting product improvements.
Foster customer loyalty and ensure high renewal rates.

Customer Support

Manage customer requests across different channels (chat support, premium hotline, client portal, email).
Ensure clients maximize the value they get from the Data Legal Drive platform.

THIS IS YOU

You have 2+ years of experience as a Customer Success Manager or in a customer support/client relationship role.
You have a Bachelor's degree in business administration, marketing, communications or a related field.
Excellent communication skills, both written and verbal – you are confident in engaging with clients and providing top-tier service.
Pedagogy, patience, and availability – you know how to guide clients effectively.
Strong organizational skills and autonomy – you manage priorities and projects efficiently.
You are fluent in English (written and spoken).
You have knowledge of GDPR. Knowledge of SaaS is a plus.
You are proficient in Hubspot, Ringover, Jira, Microsoft Office Suite.
Fluency in Italian and German – a must for this role!

Apply for this job

About us

EQS Group is a leading international cloud provider in the areas of compliance & ethics, data privacy, sustainability management, and investor relations. More than 10,000 companies across the world use EQS Group’s products to build trust by reliably and securely meeting complex regulatory requirements, minimizing risks and transparently reporting on business performance and its impact on society and the environment.

EQS Group’s products are bundled in the cloud-based software EQS COCKPIT. This allows compliance processes in the areas of whistleblower protection and case handling, policy management and approval processes to be managed just as professionally as business partners, third parties and risks, insider lists and reporting obligations. In addition, EQS Group provides software for the fulfillment of human rights due diligence obligations along corporate supply chains, ensure compliance with data privacy regulations like GDPR and EU AI Act, and support efficient ESG management and compliant sustainability reporting. Listed companies also benefit from a global newswire, investor targeting and contact management, as well as IR websites and webcasts for efficient and secure investor communication.

EQS Group was founded in Munich in 2000. Today, the group employs around 650 professionals worldwide. https://www.eqs.com/

Join our team at EQS Group and become part of a dynamic and inclusive workplace that celebrates individuality. We welcome individuals from all backgrounds who share our commitment to excellence and our passion for creating a diverse and inclusive workforce.
 
Take a look at Kununu or Glassdoor as well as Ambitionbox for India, to find out what people say about us as an employer! 

Apply for this job

We look forward to receiving your application.

Thank you for your interest in EQS Group. Please fill out the following form. Should you have difficulties with the upload of your data, please send an email to recruiting@eqs.com.